Privacy Policy

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Effective Date: September 2024

At HOUSE OF MEMORIES, we take the protection of your personal data very seriously. This Privacy Policy informs you about how we collect, process, and store your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR*), the U.S. Privacy Acts, and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Data Controller

The data controller responsible for the collection, processing, and use of your personal data is:

HOUSE OF MEMORIES
info@houseofmemories.life

For any privacy-related questions, you can reach us at: info@houseofmemories.life

2. Collection and Processing of Personal Data

We collect, process, and store personal data when you:

• Visit our website
• Place an order
• Create a customer account
• Contact us via email or phone

Personal data includes:

• Name, address, email address, phone number
• Payment information (e.g., credit card number, bank details)
• Order information (products, purchase date)
• IP address, browser type, and access times when visiting our website

3. Purposes and Legal Basis for Processing

We use your personal data to:

• Process and fulfill your orders (Art. 6(1)(b)GDPR)
• Respond to your inquiries (Art. 6(1)(f)GDPR)
• Comply with legal obligations, such as retention requirements (Art.6(1)(c)GDPR)
• Prevent misuse of our website and secure our IT systems (Art. 6(1)(f)GDPR)

4. Sharing Data with Third Parties

Your data is only shared with third parties when it is necessary for contract fulfillment or when we are legally obligated to do so. This includes:

• Shipping service providers (e.g., DHL,UPS)
• Payment processors (e.g., PayPal, credit card providers)
• IT service providers for website maintenance and support

In cases where we transfer your data to third countries (e.g., the U.S. or Canada), we ensure that appropriate safeguards are in place, such as standard contractual clauses or the Privacy Shield.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After the legal retention periods have expired, your data will be deleted.

6. Your Rights

You have the right to:

• Request access to your stored data (Art. 15 GDPR)
• Request correction of incorrect data (Art. 16 GDPR)
• Request the deletion of your data if it is no longer needed or processed unlawfully (Art. 17 GDPR)
• Request the restriction of data processing (Art. 18 GDPR)
• Object to the processing of your data if it is based on a legitimate interest (Art. 21 GDPR)
• Receive your data in a commonly used, machine-readable format (Art. 20 GDPR)

To exercise your rights, please contact us at info@houseofmemories.life.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or manipulation.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy if necessary. We will notify you in advance of any significant changes.

9. Contact

If you have any questions about this Privacy Policy or if you wish to exercise your rights, please contact us at:

HOUSE OF MEMORIES
info@houseofmemories.life

 *DSGVO = GDPR